We heard you on the comments our Facebook Ads. You have been waiting a longgggg time for your gift? Is MoneySmart not delivering what they promised? We are stepping in to clear the confusion for you.
If you have not read our previous article of how the claim process works at MoneySmart, you can give it a read here, please.
Okay, at this point, we assumed you have the knowledge of how our redemption process works.
One very important thing to note is our step 6 and 7. The banks sending a report to MoneySmart. MoneySmart will only be able to process our fulfilment if the banks have sent us the report. This is because the bank is using the report to tell MoneySmart whether you are eligible for the campaign, or not. MoneySmart internally has agreed upon the arrangement with the respective timelines to the best of our abilities. However, without these reports, we won't be able to process the fulfilment.
For full disclosure & transparency, we are doing this to make sure that you are aware of where we are at for each campaign. This will be updated every Friday. So bookmark this link to know where we are at!
Citibank (Last Updated: 11th Dec 2020)
Note: From the 15th of June 2020, a Spend Criteria within 60 days of application(on top of our usual New-to- card & Approval conditions) has been imposed.
| Campaign | Application Date | If you claim by: | If you are approved and spend by: | Have Citibank sent us the report? | Fulfilment Processing? | List sent to Supplier? | Fulfilled/Delivered by: |
| Citibank Airpods Pro only | 15th June to 30th June | 30th June | June to July 2020 | Yes | Yes | Sent to Supplier | 3 to 5 working days after 30th September |
| Citibank Airpods Pro or Nintendo Switch Lite | 15th July to 31st July | 31st July | July to August 2020 | Yes | Yes | Sent to Supplier | 5 to 10 working days after 31st October Delayed. Affected customers have been sent an email update. |
| Citibank Airpods Pro or Nintendo Switch Lite | 1st August to 10th August * For the 1st 1000 eligible applicants only | 31st August | August to Sep 2020 | Yes | Yes | In Progress | 5 to 10 working days after 30th November |
| $200 Cash via PayNow | 11th August to 27th August | 31st August | August to Sep 2020 | Yes | Yes | In Progress | 5 to 10 working days after 30th November |
| $200 Cash via PayNow | 1st September to 14th September | 30th September | Sep to Oct 2020 | Yes | In Progress | No | 5 to 10 working days after 31st December |
| Sony WH-1000 XM4 | 16th September to 30th September | 30th September | Sep to Oct 2020 | Yes | In Progress | No | 5 to 10 working days after 31st Jan 2021 |
| $200 Cash via PayNow | 1st October to 14th October | 31st October | Oct to Nov 2020 | In Progress | No | No | 10 working days after 28th Feb 2021 |
| Fitbit Versa 3 or Bose Portable Smart Speaker | 15th October to 21st October | 31st October | Oct to Nov 2020 | In Progress | No | No | 10 working days after 28th Feb 2021 |
| Apple AirPods Pro or Nintendo Switch Lite (Grey) | 22nd October to 31st October | 31st October | Oct to Nov 2020 | In Progress | No | No | 10 working days after 28th Feb 2021 |
| $300 Cash via PayNow | 2nd Nov to 15th Nov | 30th Nov | Nov to Dec 2020 | In Progress | No | No | 10 working days after 31st Mar 2021 |
| $350 Cash via PayNow or Sony WH-1000 XM4 | 16th Nov to 22nd Nov | 30th Nov | Nov to Dec 2020 | In Progress | No | No | 10 working days after 31st Mar 2021 |
| Sennheiser Momentum True Wireless 2 or $350 Cash via PayNow. | 23rd Nov to 30th Nov | 30th Nov | Nov to Dec 2020 | In Progress | No | No | 10 working days after 31st Mar 2021 |
Standard Chartered (Last Updated: 11th Dec 2020)
Note: Between the 1st of July 2020 to 30th Sep 2020, an activation clause within 30 days of approval (on top of our usual New-to- card & Approval conditions) has been imposed.
Note 2: Between the 1st Oct 2020 to 18th Oct 2020, a spend clause within 30 days of approval (on top of our usual New-to- card & Approval conditions) has been imposed.
Note 3: Starting from the 19th Oct 2020, a spend clause of a minimum amount of $80 within 30 days of approval (on top of our usual New-to- card & Approval conditions) has been imposed.
| Campaign | Application Date | If you claim by | If you are approved and activate/spend by: | Have SCB sent us the report | Fulfilment processing? | List sent to Supplier? | Fulfilled/Delivered by? |
|---|---|---|---|---|---|---|---|
| Sony WF-1000XM3 Earbuds | 1st July to 31st July | 31st July | July to August 2020 | Yes | Yes | In Progress | 5 to 10 working days after 31st October Delayed. Affected customers have been sent an email update. |
| Sony WF-1000XM3 Earbuds | 1st to 2nd August | 31st August | August to September 2020 | Yes | In Progress | In Progress | 5 to 10 working days after 30th November |
| Sony WF-1000XM3 Earbuds or Fitbit Charge 4 | 3rd to 31st August | 31st August | August to September 2020 | Yes | In Progress | In Progress | 5 to 10 working days after 30th November |
| Samsung Galaxy Live Earbuds | 1st to 14th September | 30th September | September to October 2020 | Yes | In Progress | No | 5 to 10 working days after 31st Jan 2021 |
| $160 Cash via PayNow | 23rd to 30th September | 30th September | September to October 2020 | Yes | In Progress | No | 5 to 10 working days after 31st Jan 2021 |
| PRISM+ W270 or JBL Pulse 4 Wireless speakers | 1st Oct to 18th Oct | 31st Oct | Oct to Nov 2020 | In Progress | No | No | 10 working days after 28th Feb 2021 |
| $200 Cash via PayNow or $250 Grab | 19th Oct to 31st Oct | 31st Oct | Oct to Nov 2020 | In Progress | No | No | 10 working days after 28th Feb 2021 |
| Apple AirPods 2nd Gen with Wired Charging Case | 2nd Nov to 15th Nov | 30th Nov | Nov to Dec 2020 | No | No | No | 10 working days after 31st Mar 2021 |
| $200 Cash via PayNow or $250 Zalora Credits | 16th Nov to 25th Nov | 30th Nov | Nov to Dec 2020 | No | No | No | 10 working days after 31st Mar 2021 |
| $200 Cash via PayNow or $300 Zalora Credits | 26th Nov to 30th Nov | 30th Nov | Nov to Dec 2020 | No | No | No | 10 working days after 31st Mar 2021 |
| $200 Cash via PayNow or Sony WF-1000XM3 | 1st Dec to 6th Dec | 31st Dec | Dec 2020 to Jan 2021 | No | No | No | 10 working days after 30th Apr 2021 |
| $200 Cash via PayNow or Jabra Elite Active 75t | 7th Dec to 13th Dec | 31st Dec | Dec 2020 to Jan 2021 | No | No | No | 10 working days after 30th Apr 2021 |
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