We heard you on the comments our Facebook Ads. You have been waiting a longgggg time for your gift? Is MoneySmart not delivering what they promised? We are stepping in to clear the confusion for you.


 If you have not read our previous article of how the claim process works at MoneySmart, you can give it a read here, please.


Okay, at this point, we assumed you have the knowledge of how our redemption process works. 


One very important thing to note is our step 6 and 7. The banks sending a report to MoneySmart. MoneySmart will only be able to process our fulfilment if the banks have sent us the report. This is because the bank is using the report to tell MoneySmart whether you are eligible for the campaign, or not. MoneySmart internally has agreed upon the arrangement with the respective timelines to the best of our abilities. However, without these reports, we won't be able to process the fulfilment.


For full disclosure & transparency, we are doing this to make sure that you are aware of where we are at for each campaign. This will be updated every Friday. So bookmark this link to know where we are at!



Citibank (Last Updated: 11th Dec 2020)


Note: From the 15th of June 2020, a Spend Criteria within 60 days of application(on top of our usual New-to- card & Approval conditions) has been imposed. 


CampaignApplication DateIf you claim by:If you are approved and spend by:Have Citibank sent us the report?Fulfilment Processing?
List sent to Supplier?
Fulfilled/Delivered by:
Citibank Airpods Pro only15th June to 30th June30th JuneJune to July 2020Yes
Yes
Sent to Supplier
3 to 5 working days after 30th September
Citibank Airpods Pro or Nintendo Switch Lite15th July to 31st July 31st JulyJuly to August 2020YesYes
Sent to Supplier
5 to 10 working days after 31st October

Delayed. Affected customers have been sent an email update.
Citibank Airpods Pro or Nintendo Switch Lite1st August to 10th August
* For the 1st 1000 eligible applicants only
31st AugustAugust to Sep 2020Yes
Yes
In Progress
5 to 10 working days after 30th November
$200 Cash via PayNow11th August to 27th August31st August
August to Sep 2020
Yes
Yes
In Progress
5 to 10 working days after 30th November
$200 Cash via PayNow
1st September to 14th September30th September
Sep to Oct 2020
Yes
In Progress
No
5 to 10 working days after 31st December
Sony WH-1000 XM4
16th September to 30th September30th SeptemberSep to Oct 2020Yes
In Progress
No5 to 10 working days after 31st Jan 2021
$200 Cash via PayNow1st October to 14th October31st OctoberOct to Nov 2020In Progress
No
No10 working days after 28th Feb 2021
Fitbit Versa 3 or Bose Portable Smart Speaker
15th October to 21st October31st OctoberOct to Nov 2020In ProgressNoNo10 working days after 28th Feb 2021
Apple AirPods Pro or Nintendo Switch Lite (Grey)
22nd October to 31st October31st October
Oct to Nov 2020In ProgressNoNo10 working days after 28th Feb 2021
$300 Cash via PayNow2nd Nov to 15th Nov30th NovNov to Dec 2020In Progress
No
No
10 working days after 31st Mar 2021
$350 Cash via PayNow or Sony WH-1000 XM416th Nov to 22nd Nov 30th NovNov to Dec 2020
In Progress

No
No
10 working days after 31st Mar 2021
Sennheiser Momentum True Wireless 2 or $350 Cash via PayNow.
23rd Nov to 30th Nov30th NovNov to Dec 2020
In Progress

No
No
10 working days after 31st Mar 2021


Standard Chartered (Last Updated: 11th Dec 2020)


Note: Between the 1st of July 2020 to 30th Sep 2020, an activation clause within 30 days of approval (on top of our usual New-to- card & Approval conditions) has been imposed. 


Note 2: Between the 1st Oct 2020 to 18th Oct 2020, a spend clause within 30 days of approval (on top of our usual New-to- card & Approval conditions) has been imposed.

Note 3: Starting from the 19th Oct 2020, a spend clause of a minimum amount of $80 within 30 days of approval (on top of our usual New-to- card & Approval conditions) has been imposed.


CampaignApplication DateIf you claim byIf you are approved and activate/spend by:Have SCB sent us the reportFulfilment processing?List sent to Supplier?Fulfilled/Delivered by?
Sony WF-1000XM3 Earbuds1st July to 31st July31st JulyJuly to August 2020
Yes
Yes
In Progress
5 to 10 working days after 31st October

Delayed. Affected customers have been sent an email update.
Sony WF-1000XM3 Earbuds
1st to 2nd August31st August
August to September 2020Yes
In Progress
In Progress
5 to 10 working days after 30th November
Sony WF-1000XM3 Earbuds or Fitbit Charge 4
3rd to 31st August31st AugustAugust to September 2020
Yes
In Progress
In Progress5 to 10 working days after 30th November
Samsung Galaxy Live Earbuds 1st to 14th September30th SeptemberSeptember to October 2020Yes
In ProgressNo
5 to 10 working days after 31st Jan 2021
$160 Cash via PayNow23rd to 30th September
30th SeptemberSeptember to October 2020
YesIn ProgressNo5 to 10 working days after 31st Jan 2021
PRISM+ W270 or JBL Pulse 4 Wireless speakers
1st Oct to 18th Oct31st OctOct to Nov 2020In Progress
NoNo
10 working days after 28th Feb 2021
$200 Cash via PayNow or $250 Grab19th Oct to 31st Oct31st Oct
Oct to Nov 2020
In Progress

No
No
10 working days after 28th Feb 2021
Apple AirPods 2nd Gen with Wired Charging Case
2nd Nov to 15th Nov30th Nov
Nov to Dec 2020NoNo
No
10 working days after 31st Mar 2021
$200 Cash via PayNow or $250 Zalora Credits16th Nov to 25th Nov30th Nov

Nov to Dec 2020
No
No
No
10 working days after 31st Mar 2021

$200 Cash via PayNow or $300 Zalora Credits
26th Nov to 30th Nov30th Nov

Nov to Dec 2020
No
No

No
10 working days after 31st Mar 2021

$200 Cash via PayNow or Sony WF-1000XM3
1st Dec to 6th Dec31st DecDec 2020 to Jan 2021No
No
No
10 working days after 30th Apr 2021

$200 Cash via PayNow or Jabra Elite Active 75t
7th Dec to 13th Dec31st DecDec 2020 to Jan 2021
No
No
No
10 working days after 30th Apr 2021




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