MoneySmart

Unfortunately, all redemptions are non-refundable and non-exchangeable. If you received defective items, they will be covered by the merchant's warranty...

You’ll need enough SmartPoints to redeem your chosen reward — but don’t worry! If you’re short on points, most rewards allow you to top up by purchasing add...

If you redeem a physical product, the standard delivery time usually takes up to 21 working days after we receive your order. Kindly note that these are jus...

Please be informed that you are required to use the same email address that was linked to the Smart Point account in order to allow the system to detect the...

Unfortunately, you cannot redeem an item if you do not have enough points. However you can purchase additional SmartPoints from the Rewards Store and redeem...

We're sorry, but once SmartPoints are purchased from the Rewards Store, they cannot be refunded. Any remaining balance you may have after redeeming your...