Rewards Store

Can I request an exchange/refund of my redemptions?
Unfortunately, all redemptions are non-refundable and non-exchangeable. If you received defective items, they will be covered by the merchant's warranty...
Wed, 2 Aug, 2023 at 5:36 PM
Can I redeem SmartRewards even if I do not have enough points?
Yes, you can! Use your SmartPoints to enjoy a discount on the total price of the item. There are no minimum points required to redeem any item on the Reward...
Wed, 2 Aug, 2023 at 5:37 PM
When will I receive my redeemed gifts?
If you redeem a physical product, the standard delivery time usually takes up to 21 working days after we receive your order. Kindly note that these are jus...
Wed, 2 Aug, 2023 at 5:37 PM
Do I need to apply for many financial products before I can redeem something?
Not necessary; you can redeem gifts on the rewards store as long as you have some SmartPoints in your available balance. There are no minimum points require...
Wed, 2 Aug, 2023 at 5:37 PM
Can I use a different email address to check out during the redemption process?
Please be informed that you are required to use the same email address that was linked to the Smart Point account in order to allow the system to detect the...
Thu, 21 Sep, 2023 at 9:43 AM