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Knowledge base
FAQs
Top Questions Asked
4
When will I receive my rewards?
Can I submit a redemption form first before spending/activating the card?
How do I claim my rewards?
I have already received my financial product, why do you still need to verify with the partner?
MoneySmart Rewards
Rewards
7
What are MoneySmart Rewards?
Do I get my reward if I apply directly on the partner's website?
When will I receive my rewards?
I have already received my financial product, why do you still need to verify with the partner?
Why am I not eligible?
View all 7
Submitting a Claim
7
Can I submit a redemption form first before spending/activating the card?
How do I claim my rewards?
I did not receive an email from the financial partner after completing my application? What do I do now?
Why do I have to submit a claim form? Can’t you get my application details from the partner?
What is a Unique Reference Number (URN) and why do I need it?
View all 7
MoneySmart Plus
MoneySmart Plus
4
How do I earn Cashback
How Much Cashback Can I Earn?
How do I withdraw Cashback
Can I unlink my credit card?
Shipping & Delivery
1
When will I receive my order?
Help Desk Software
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