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Top Questions Asked
Gift Fulfilment Status and Bank Reports Update - Citi & Standard Chartered Credit Card [Updated Weekly]
Can I submit a redemption form first before spending/activation? Why is there a 12 weeks wait?
What is a considered a Citibank New to Cardholder (NTC)?
What is a Qualifying Spend? (Citibank)
I didn't receive an email from Citibank after application? What do I do now?
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What are MoneySmart Rewards?
Do I get my reward if I apply directly on the provider's website?
I got my have already gotten my financial product. Why do you still need to verify with the bank?
Submitting a Claim
Why do I have to submit a claim form? Can’t you get my application details from the bank?
What is a reference number and why do I need it?
Where can I find my reference number?
When will I receive my rewards?
How can I check the status of my rewards?
Why was the cash reward via PayNow unsuccessful?
Why am I not eligible?
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