If you find yourself ineligible for the MoneySmart sign-up gift, it indicates that you did not meet all the requirements specified in the campaign you participated in. For example, if the campaign mandates spending $500 within 30 days, and you spend outside this stipulated window, our partner may deem you ineligible.

Please carefully review the terms and conditions to ensure that you can fulfill all eligibility requirements.

While we'd like to assist you, it's essential to note that MoneySmart, bound by PDPA, cannot retrieve your account information. We are unable to provide details on your ineligibility for the sign-up gift. For clarification and further assistance regarding your eligibility, please reach out to our partner directly.

Please refer to the campaign Terms and Conditions document for more details.