MoneySmart

Top Questions Asked 5

• When will I receive my rewards?
• Can I submit a claim form first before spending or activating the card?
• Do I need to inform MoneySmart once I have met the eligibility criteria?
• How do I claim my rewards?
• I have already received my financial product, why do you still need to verify with the partner?

Rewards 7

• What are MoneySmart Rewards?
• Do I need to inform MoneySmart once I have met the eligibility criteria?
• Do I get my reward if I apply directly on the partner's website?
• When will I receive my rewards?
• Why am I not eligible?

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Submitting a Claim 7

• Can I submit a claim form first before spending or activating the card?
• How do I claim my rewards?
• I did not receive an email from the financial partner after completing my application? What do I do now?
• Why do I have to submit a claim form? Can’t you get my application details from the partner?
• What is a Unique Reference Number (URN) and why do I need it?

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MoneySmart Store 0

Shipping & Delivery 0

Everyday Rewards 0

Payment Switch Guide (Subscription Services) 0

SmartRewards 7

• What is the SmartRewards programme?
• What are SmartPoints?
• What can I use SmartPoints for?
• How can I earn SmartPoints?
• Can I combine my SmartPoints with the SmartPoints of other accounts?

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Rewards Store 5

• Can I request an exchange/refund of my redemptions?
• When will I receive my redeemed gifts?
• Can I use a different email address to check out during the redemption process?
• Can I redeem SmartRewards even if I do not have enough points?
• Can I get a refund for the SmartPoints after purchasing them?

SmartPoints Wallet 6

• What is the SmartPoints Wallet?
• How do I convert my SmartPoints into cash?
• What are my available points?
• Why are some points in the pending state?
• What are lifetime earnings?

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