MoneySmart

Top Questions Asked 6

• Am I eligible for the rewards?
• How do I claim my rewards?
• When will I receive my rewards?
• Why does it take so long to receive my reward? Why don’t I receive it with my card?
• What is a considered a Citibank New to Cardholder (NTC)?

See all 6 articles

The Redemption and Fulfilment Process 3

• Can I submit a redemption form first before spending/activation? Why is there a 12 weeks wait?
• I didn't receive an email from Citibank after application? What do I do now?
• Gift Fulfilment Status and Bank Reports Update - Citi & Standard Chartered Credit Card [Updated Weekly]

General 3

• What are MoneySmart Rewards?
• Do I get my reward if I apply directly on the provider's website?
• I got my have already gotten my financial product. Why do you still need to verify with the bank?

Submitting a Claim 3

• Why do I have to submit a claim form? Can’t you get my application details from the bank?
• What is a reference number and why do I need it?
• Where can I find my reference number?

Rewards Timeline 2

• When will I receive my rewards?
• How can I check the status of my rewards?

Others 2

• Why was the cash reward via PayNow unsuccessful?
• Why am I not eligible?