Submitting a Claim

Can I submit a redemption form first before spending/activating the card?
Yes, you can! Once you have the Application Number (Unique Reference Number) from the financial partner, you can submit a claim form before spending or acti...
Wed, 27 Jul, 2022 at 9:45 AM
How do I claim my rewards?
Each MoneySmart promotion has a unique claim form, which you need to fill out and submit within the specified submission period. In order to submit a cl...
Wed, 27 Jul, 2022 at 10:37 AM
I did not receive an email from the financial partner after completing my application? What do I do now?
As much as we want to help, MoneySmart is bound by PDPA, we do not have access to your application. The only way to get your application number is to get in...
Thu, 25 Nov, 2021 at 4:15 PM
Why do I have to submit a claim form? Can’t you get my application details from the partner?
MoneySmart only acts as an aggregator, where we provide the platform for our partners to market their financial product.   Participating customers are req...
Thu, 25 Nov, 2021 at 4:08 PM
What is a Unique Reference Number (URN) and why do I need it?
The URN is important, as this is the only detail we use to cross check your eligibility with the financial partner. It is a unique alphanumeric identifier ...
Thu, 25 Nov, 2021 at 4:11 PM
Where can I find my Application Number (Unique Reference Number)?
The Application Number is generated once you’ve successfully completed your online application to the financial partner. After which, the partner will send ...
Wed, 27 Jul, 2022 at 9:46 AM
How to update the details on the claim form
You will need to log in to your MoneySmart account and edit your claim form under the “claim history” tab.
Thu, 25 Nov, 2021 at 4:15 PM