Submitting a Claim

Can I submit a claim form first before spending or activating the card?
Certainly! You can submit a claim form once you have the Application Number (Unique Reference Number) from the financial partner. It's strongly encourag...
Fri, 16 Feb, 2024 at 11:20 AM
How do I claim my rewards?
Each MoneySmart promotion comes with a unique claim form that must be filled out and submitted within the specified submission period. To submit a claim...
Fri, 16 Feb, 2024 at 11:35 AM
I did not receive an email from the financial partner after completing my application? What do I do now?
While we genuinely desire to assist, it's crucial to acknowledge that MoneySmart is bound by PDPA, and unfortunately, we do not have access to your appl...
Fri, 16 Feb, 2024 at 11:42 AM
Why do I have to submit a claim form? Can’t you get my application details from the partner?
MoneySmart operates exclusively as an aggregator, providing a platform for our partners to showcase and market their financial products. During the appl...
Fri, 16 Feb, 2024 at 11:47 AM
What is a Unique Reference Number (URN) and why do I need it?
The URN (Unique Reference Number) holds significant importance, as it serves as the exclusive detail used for cross-checking your eligibility with the finan...
Fri, 16 Feb, 2024 at 11:50 AM
Where can I find my Application Reference Number (Unique Reference Number)?
The Application Reference Number is generated once you've successfully completed your online application with the financial partner. Following this, the...
Fri, 16 Feb, 2024 at 11:54 AM
How to update the details on the claim form
You can edit your claim form if it is still open. You may visit your claim history page to check; as long as the "edit" button is visible, you are...
Fri, 16 Feb, 2024 at 12:41 PM