Top Questions Asked

Gift Fulfilment Status and Bank Reports Update - Citi & Standard Chartered Credit Card [Updated Weekly]
We heard you on the comments our Facebook Ads. You have been waiting a longgggg time for your gift? Is MoneySmart not delivering what they promised? We a...
Fri, 23 Oct, 2020 at 2:48 PM
Can I submit a redemption form first before spending/activation? Why is there a 12 weeks wait?
Yes! You can! There are a few things you need to make sure first before signing up for a card.  1) A New to Card Holder:  - You cannot have owned/appli...
Tue, 8 Sep, 2020 at 10:25 AM
What is a considered a Citibank New to Cardholder (NTC)?
We see that a lot of our customers are confused on the term of what a New to Cardholder actually mean.  Here are the legal definitions:  “Eligible N...
Thu, 17 Sep, 2020 at 11:38 AM
What is a Qualifying Spend? (Citibank)
Our Citibank promotions have recently move to a approval to a spend requirement (since the 15th of June). As such, there is a need for you to spend on your ...
Fri, 18 Sep, 2020 at 5:47 PM
I didn't receive an email from Citibank after application? What do I do now?
We understand that there is an issue with Citibank that some customers are not receiving their application reference numbers. We are currently working with ...
Mon, 27 Jul, 2020 at 8:13 PM
Why does it take so long to receive my reward? Why don’t I receive it with my card?
Generally, it takes about 6 to 12 weeks for your reward to be processed because the bank or financial product provider needs a couple of weeks to verify you...
Tue, 2 Jun, 2020 at 3:58 PM
How do I claim my rewards?
Each MoneySmart promotion has a unique claim form, which you need to fill out and submit within the specified submission period. You can find the claim ...
Tue, 2 Jun, 2020 at 3:51 PM
Am I eligible for the rewards?
Each MoneySmart promotion has a different eligibility criteria. That’s why we highly encourage MoneySmart customers to carefully read the eligibility sectio...
Tue, 2 Jun, 2020 at 3:40 PM
When will I receive my rewards?
Typically, the processing of MoneySmart rewards takes around 6 to 12 weeks after the promotion ends.  Here’s an overview of the essential steps that you...
Tue, 2 Jun, 2020 at 3:52 PM