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Knowledge base
FAQs
Top Questions Asked
5
When will I receive my rewards?
Can I submit a claim form first before spending or activating the card?
Do I need to inform MoneySmart once I have met the eligibility criteria?
How do I claim my rewards?
I have already received my financial product, why do you still need to verify with the partner?
MoneySmart Rewards
Rewards
7
What are MoneySmart Rewards?
Do I need to inform MoneySmart once I have met the eligibility criteria?
Do I get my reward if I apply directly on the partner's website?
When will I receive my rewards?
Why am I not eligible?
View all 7
Submitting a Claim
7
Can I submit a claim form first before spending or activating the card?
How do I claim my rewards?
I did not receive an email from the financial partner after completing my application? What do I do now?
Why do I have to submit a claim form? Can’t you get my application details from the partner?
What is a Unique Reference Number (URN) and why do I need it?
View all 7
MoneySmart Store
MoneySmart Store
0
Shipping & Delivery
0
Everyday Rewards
Everyday Rewards
0
Payment Switch Guide (Subscription Services)
0
SmartRewards
SmartRewards
6
What is the SmartRewards programme?
What are SmartPoints?
What can I use SmartPoints for?
How can I earn SmartPoints?
Can I combine my SmartPoints with the SmartPoints of other accounts?
View all 6
Rewards Store
5
Can I request an exchange/refund of my redemptions?
When will I receive my redeemed gifts?
Can I use a different email address to check out during the redemption process?
Can I redeem SmartRewards even if I do not have enough points?
Can I get a refund for the SmartPoints after purchasing them?
SmartPoints Wallet
6
What is the SmartPoints Wallet?
How do I convert my SmartPoints into cash?
What are my available points?
Why are some points in the pending state?
What are lifetime earnings?
View all 6
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